|
If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll-free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201. |
Difference between revisions of "Common Configuration Problems"
(Created page with "Below is a list of common configuration problems, ordered from thin client power on to Terminal Server Login. ==Powering on the Thin Client== No Power *Check power cable, powe...") |
(No difference)
|
Revision as of 12:58, 24 October 2012
Below is a list of common configuration problems, ordered from thin client power on to Terminal Server Login.
Contents
- 1 Powering on the Thin Client
- 2 Booting - ACP Network Boot Loader
- 3 Cannot Load Firmware
- 4 Thin Client Loads Firmware but fails to load configuration
- 5 Graphical ACP Logo is shown, but boot process stops
- 6 Attempts to connect to terminal server, but dies
- 7 Connects to connect to terminal server, but cannot login
- 8 Login to Terminal Server prompts for password even though the username and password are filled in ThinManager
- 9 After the session is established, it will disconnect randomly
- 10 Mouse works but the application is unresponsive
- 11 Sound doesn't work
- 12 The touch screen doesn't work
- 13 The touch screen mouse doesn't match the touches
- 14 Changes to the configuration in ThinManager don't show up on the thin client
- 15 The configuration of the primary ThinManager Server and the secondary ThinManager Server are different
- 16 The terminals in the tree on the primary ThinManager Server show green while the terminals on the secondary are all red
- 17 The client is showing the time of the terminal server in a different time zone and not the local time
- 18 When "Terminal Servers" is highlighted in the ThinManager tree, the Details pane doesn't show OK for the connections
- 19 The Users, Sessions, and Processes tabs don't show data for a terminal server
- 20 The Users and Sessions tabs show data for a terminal server, but the Processes tabs shows no data
- 21 When shadowing a client the mouse doesn't work in the shadowed session
Powering on the Thin Client
No Power
- Check power cable, power supply and outlets.
No Video
- Check video cable, monitor power cable and outlets.
Booting - ACP Network Boot Loader
Cannot get IP address using DHCP
- Is the ThinManager Ready thin client set to DHCP? They are set to DHCP by default, but can be changed.
- Is the Thin Client on the same side of the router as the DHCP server?
- Does the DHCP server have addresses to give out?
