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If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll-free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201. |
Card Readers
Presently, ThinManager supports the RDR-xx81AKx family of card readers which includes:
| Product ID | Interface | Package Requirements | Format |
|---|---|---|---|
| RDR-6081AK2 | Serial | Package 5, 6, or 7. | HID/HID2 |
| RDR-6081AKU | Universal Serial Bus (USB) | Package 5, 6, or 7. | HID/HID2 |
| RDR-80582AK0 | Universal Serial Bus (USB) | Package 6 or 7. | HID/HID2 |
| RDR-800081AKU | Universal Serial Bus (USB) | Package 7.1.4 | HID/HID2 |
Configuration Considerations
If you are using a Facility Code, you will need to use a Serial based reader, USB will not read the code. If you are using mixed devices (serial and USB) you should turn off the Facility Code.
Integration with TermSecure
One badge can be associated with one TermSecure user. So when a badge is scanned, the associated TermSecure user is automatically logged into TermSecure.
This can be done manually with the TermSecure User Configuration Wizard, which can be launched by double clicking the TermSecure user of interest. On the Card / Badge Information page of this wizard, simply check the "This user will use a card, badge, or other device to log in" checkbox. Then manually enter the badge number to be associated with the TermSecure user. Click Finish.
To require a password in addition to the card scan, simply check the "Always Prompt for Password" checkbox - this enables Multi-Factor Authentication (something you have plus something you know).
ThinManager can also be configured to prompt an Administrator to perform this association when a new badge is scanned. To enable this option in ThinManager 7 and later, click the View ribbon, followed by the Options button. Check the "Display "Create New User" dialog for unknown users" option and click OK.
