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If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll-free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201. |
ThinServer Login
ThinManager needs to communicate with the Remote Desktop Servers to get load information for SmartSession load balancing. ThinServer, a Windows service, is the component that talks to the REmote Desktop Servers. Microsoft permissions limit access so it is important to use an an administrative account to access this load information.
Use an Administrative Account In ThinManager:
Open the Remote Desktop Server wizard by selecting the Server icon at the bottom of the ThinManager tree in the ThinManager interface and double clicking an existing Remote Desktop Server. If you need to define a new remote desktop server right-click on the RDS Servers icon and select Add Remote Desktop Server.
