If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201.
Everything you need to do to get ThinManager up and running, in 400 words or less.
- Build a terminal server with the Microsoft Windows 2003,2008,2008R2,2012,2012R2,2016 Server operating system.
- Create a Microsoft Licensing Server and add a Terminal Server Client Access License, or TS CAL, for each thin client. These are called RDS CALs (Remote Desktop Services CALs) in Server 2008.
The servers also require a normal CAL.
- Create a Microsoft user profile for each terminal on the terminal server. Make sure that the user is a member of the Remote Desktop Users Windows group.
- Apply appropriate security to each user profile using the standard Microsoft techniques.
- Install ACP ThinManager software onto a computer to create a ThinManager Server.
- Create a Master ACP License and add enough Product Licenses for each ThinManager Ready thin client.
- Establish the IP addressing scheme for the thin clients. ThinManager Ready thin clients can use Static IP or DHCP. ThinManager Compatible thin clients need to use PXE boot.
- If using Static, open the IP Address menu on the thin client and list the IP address of the thin client and the ThinManager Server.
- If using DHCP, configure Option 066 to list the IP address of the ThinManager Server.
- If using PXE Boot, enable PXE boot by selecting Manage>PXE Server to launch the PXE Server wizard.
- Attach the terminals to ThinManager by either:
- Turning on the terminal and selecting the "Create New Terminal" option when the offline terminals are listed.
- Pre-creating the terminals in ThinManager and selecting the proper terminal name when the terminal is turned on and offline terminals are listed.
- Step 1: The clients will connect to the ThinManager Server and download the firmware and configuration.
- Step 2: The configuration will send them to the terminal server to login and start a session.