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Category:Troubleshooting

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If a thin client does not function as intended, it is necessary to determine:

    1. What has changed in the configuration -- either a Windows Setting or ThinManager Configuration Change.
    2. What is the exact point of failure.

During the course of troubleshooting, it is better to try one step at a time instead of doing multiple things at once. The purpose being that if multiple changes are made, it is difficult to determine what fixed the issue.

The below Flow Chart should help you determine the exact point of failure along with some suggested resolutions.

ConnectionFlowchart01.png