If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201.
ThinManager 11.2 has a major encryption change, with AES, the Advanced Encryption Standard, being used to encrypt the ThinManager database instead of the previous encryption key. This has led to a few important changes. Installation When ThinManager 11.2 is first run, a dialog box will appear asking for a new database password.
Database Password Dialog The password entered into the Password field for the Database Password is used for the encryption key when the database is configured. There are no requirements for length or complexity. Note: This password is unrecoverable if lost.
Manual Backup When a user manually backs up the configuration using Manage>Backup, the user will be prompted to create a password for the backup.
Database Password Dialog
This password is for the copy of the database as a backup only, not the running database. This allows a user to backup the configuration with a short password to send to support without sending the main database password. There are no requirements for length or complexity of the backup password. Note: This password is unrecoverable if lost.
Manual Restore If an encrypted backup is restored with Manage>Restore, the Database Password dialog will launch and prompt for the password for the backup.
Database Password Dialog This is asking for the password applied to the backup database, not the original database password. Automatic Backup ThinManager can be configured to automatically backup the configuration. These automatic backups will use the original password that was originally set when ThinManager 11.2 was set up. The backups will now be saved in C:\ProgramData\Rockwell Software\ThinManager instead of C:\Program Files (x86)\Rockwell Software\ThinManager.