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If you would like to speak with one of our engineers, please Submit a Question or give us a call at the phone number here. In North America, To route your phone support request directly to a technical support engineer, call toll-free 1-888-382-1583 or 1-440-646-3434, select Option 3 (Technical Support), then select Option 5 (More Options). When prompted, enter the ThinManager Direct Dial Code 201. |
Difference between revisions of "License Activation"
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| + | '''https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1083531''' | ||
| + | |||
[[Category:ThinManager]] | [[Category:ThinManager]] | ||
[[Category:Licensing]] | [[Category:Licensing]] | ||
| − | After you receive your Product Code from your Authorized Vendor, licensing is generally completed in 4 steps. [[ | + | ===<font color="green">For instructions with pictures see [https://kb.thinmanager.com/images/b/b3/Licensing.pdf Licensing.pdf]</font>=== |
| + | |||
| + | After you receive your Product Code from your Authorized Vendor, licensing is generally completed in 4 steps.<br> If you are upgrading from ThinManager 3.3 or below, see our article on [[Upgrading_from_ThinManager_3.x| Upgrading from ThinManager 3.x and below]] | ||
| + | The ThinManager license website is found at [https://licensing.thinmanager.com '''https://licensing.thinmanager.com'''] | ||
| + | |||
==Creating a Master License== | ==Creating a Master License== | ||
| − | The purpose of a Master License is to hold each individual product license so that only one license needs to be activated and managed instead of multiple independent product licenses. Master Licenses are free to create, although only one is needed per ThinManager | + | The purpose of a Master License is to hold each individual product license so that only one license needs to be activated and managed instead of multiple independent product [[licenses]]. Master [[Licenses]] are free to create, although only one is needed per ThinManager server or synchronized pair of ThinManager servers.<br> |
To create a Master License:<br> | To create a Master License:<br> | ||
| − | #Create an account within the [https:// | + | #Create an account within the [https://licensing.thinmanager.com ThinManager Licensing Website] |
#Your password will be emailed to you at the address specified during sign up, use this to login and change your password if desired. | #Your password will be emailed to you at the address specified during sign up, use this to login and change your password if desired. | ||
| − | #Click the [https:// | + | #Click the [https://licensing.thinmanager.com/MasterLicense/Create Create Master License] link on the right of the page and fill out all requested fields. |
| − | + | ||
===Considerations for Integrators=== | ===Considerations for Integrators=== | ||
| − | When creating an account for a customer, put their contact information in. After the | + | When creating an account for a customer, put their contact information in. After the project has been implemented, please call ACP at +1-877-239-4282 to have ownership of the Master License changed to someone at the customer's site. The user who will take ownership of the license must have created an account on the licensing website. The new user will <b>not</b> have to create a new Master License. |
==Populating the Product Licenses into the Master License== | ==Populating the Product Licenses into the Master License== | ||
| − | After the Master License is created, individual product licenses will need to be | + | After the Master License is created, individual product [[licenses]] will need to be added into the Master License.<br> |
| − | |||
#Select your Master License Number | #Select your Master License Number | ||
| − | #Enter your Product Licenses exactly as shown either in the CD case or as provided by the vendor. | + | #Click [Add Product License] |
| + | #Enter your Product [[Licenses]] exactly as shown either in the CD case or as provided by the vendor. | ||
==Activating the Master License== | ==Activating the Master License== | ||
| − | Activation of a license requires the | + | [[Activation]] of a license requires the Installation ID from the primary ThinManager server and, if applicable, the Installation ID from the secondary ThinManager server. These IDs are unique and generated from the hardware on the ThinManager Server(s). Licensing does not have to be done from the ThinManager Server, but the IDs must come from the server.<br> |
| − | Installation IDs are found within ThinManager by going to: Install > Licenses. They will be | + | Installation IDs are found within ThinManager by going to: Install > [[Licenses]]. They will be at the bottom of the window.<br> |
To activate the License:<br> | To activate the License:<br> | ||
| − | #Click the [ | + | #Click the [Activate License] or [Reactivate License] link. |
#Populate all required fields and click Submit. | #Populate all required fields and click Submit. | ||
| − | #Download and install the license via Install > Licenses. | + | #Download and install the license via Install > [[Licenses]]. |
| + | ---- | ||
| + | '''Note''': The ThinManager Licensing system may utilize the MAC address as the basis for the Installation ID. If the MAC address changes, then the Installation ID changes, which would in turn require re-[[activation]] of the license. As an alternative, the Show All button can be clicked on the ThinManager Licensing window to display the MAC address-based Installation ID as well as an OS-based Installation ID. Either can be used when activating the Master License. We recommend the end user to select the one that is less likely to change. | ||
| + | ---- | ||
===Without Internet Access=== | ===Without Internet Access=== | ||
If you do not have Internet access on the ThinManager Server is installed on, you can activate the license on a computer that has does have Internet access and then transfer the license file to the ThinManager Server.<br> | If you do not have Internet access on the ThinManager Server is installed on, you can activate the license on a computer that has does have Internet access and then transfer the license file to the ThinManager Server.<br> | ||
| − | You will need to write down the installation IDs from the ThinManager Server in order to have your license file generated. Once the license is generated from the Licensing Site, you may transfer it via whatever means is most convenient (USB | + | You will need to write down the installation IDs from the ThinManager Server in order to have your license file generated. Once the license is generated from the Licensing Site, you may transfer it via whatever means is most convenient (USB drive, Network, etc). |
==Installing the Master License== | ==Installing the Master License== | ||
| − | After the Master License has been activated, you will be prompted with a download link to a TMLicense( | + | After the Master License has been activated, you will be prompted with a download link to a TMLicense(master license number).lic file.<br> |
#Download this file and transfer it to the ThinManager Server. | #Download this file and transfer it to the ThinManager Server. | ||
| − | #Install the License by going to Install > Licenses, then clicking the "Install License" button. | + | #Install the License by going to Install > [[Licenses]], then clicking the "Install License" button. |
#Select the .lic file and press Open. | #Select the .lic file and press Open. | ||
==Post Licensing Best Practices== | ==Post Licensing Best Practices== | ||
It is <b>STRONGLY</b> recommended that a backup of both the license and ThinManager Configuration be made and placed along with all of your other backups. This will prevent having to re-license the software (assuming that no hardware changes have been made) and setting up your Terminals again. | It is <b>STRONGLY</b> recommended that a backup of both the license and ThinManager Configuration be made and placed along with all of your other backups. This will prevent having to re-license the software (assuming that no hardware changes have been made) and setting up your Terminals again. | ||
To make a backup of the ThinManager Configuration, go to: Manage > Backup Configuration. | To make a backup of the ThinManager Configuration, go to: Manage > Backup Configuration. | ||
| + | ===<font color="green">For instructions with pictures see [https://kb.thinmanager.com/images/b/b3/Licensing.pdf Licensing.pdf]</font>=== | ||
Latest revision as of 20:39, 1 May 2023
https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1083531
Contents
For instructions with pictures see Licensing.pdf
After you receive your Product Code from your Authorized Vendor, licensing is generally completed in 4 steps.
If you are upgrading from ThinManager 3.3 or below, see our article on Upgrading from ThinManager 3.x and below
The ThinManager license website is found at https://licensing.thinmanager.com
Creating a Master License
The purpose of a Master License is to hold each individual product license so that only one license needs to be activated and managed instead of multiple independent product licenses. Master Licenses are free to create, although only one is needed per ThinManager server or synchronized pair of ThinManager servers.
To create a Master License:
- Create an account within the ThinManager Licensing Website
- Your password will be emailed to you at the address specified during sign up, use this to login and change your password if desired.
- Click the Create Master License link on the right of the page and fill out all requested fields.
Considerations for Integrators
When creating an account for a customer, put their contact information in. After the project has been implemented, please call ACP at +1-877-239-4282 to have ownership of the Master License changed to someone at the customer's site. The user who will take ownership of the license must have created an account on the licensing website. The new user will not have to create a new Master License.
Populating the Product Licenses into the Master License
After the Master License is created, individual product licenses will need to be added into the Master License.
- Select your Master License Number
- Click [Add Product License]
- Enter your Product Licenses exactly as shown either in the CD case or as provided by the vendor.
Activating the Master License
Activation of a license requires the Installation ID from the primary ThinManager server and, if applicable, the Installation ID from the secondary ThinManager server. These IDs are unique and generated from the hardware on the ThinManager Server(s). Licensing does not have to be done from the ThinManager Server, but the IDs must come from the server.
Installation IDs are found within ThinManager by going to: Install > Licenses. They will be at the bottom of the window.
To activate the License:
- Click the [Activate License] or [Reactivate License] link.
- Populate all required fields and click Submit.
- Download and install the license via Install > Licenses.
Note: The ThinManager Licensing system may utilize the MAC address as the basis for the Installation ID. If the MAC address changes, then the Installation ID changes, which would in turn require re-activation of the license. As an alternative, the Show All button can be clicked on the ThinManager Licensing window to display the MAC address-based Installation ID as well as an OS-based Installation ID. Either can be used when activating the Master License. We recommend the end user to select the one that is less likely to change.
Without Internet Access
If you do not have Internet access on the ThinManager Server is installed on, you can activate the license on a computer that has does have Internet access and then transfer the license file to the ThinManager Server.
You will need to write down the installation IDs from the ThinManager Server in order to have your license file generated. Once the license is generated from the Licensing Site, you may transfer it via whatever means is most convenient (USB drive, Network, etc).
Installing the Master License
After the Master License has been activated, you will be prompted with a download link to a TMLicense(master license number).lic file.
- Download this file and transfer it to the ThinManager Server.
- Install the License by going to Install > Licenses, then clicking the "Install License" button.
- Select the .lic file and press Open.
Post Licensing Best Practices
It is STRONGLY recommended that a backup of both the license and ThinManager Configuration be made and placed along with all of your other backups. This will prevent having to re-license the software (assuming that no hardware changes have been made) and setting up your Terminals again. To make a backup of the ThinManager Configuration, go to: Manage > Backup Configuration.
